WORKING AT
ZR PER DIEM SERVICES

Job Description

Are you a seasoned Operations Manager with experience in the legal industry? ZR Per Diem is seeking a Senior Operations Manager to oversee the operations, which includes per diem reporting, recruitment and calendar departments, to deliver its clients the best in class per diem court appearances and deposition coverage. The Operations Department at ZR Per Diem is committed to recruiting the most experienced, professional attorneys, process coverage requests and provide fast, accurate reports, while providing continuous concierge client support.

We are offering an exciting opportunity to join the management team of one of the fastest growing legal service provider companies in New York.

What the Position Requires:

• Responsible for overseeing the daily operations of a legal service provider and ensure that the recruiting, reporting and calendar departments are productive and there is constant coordination among them.
• Regular audits of processes, policies and procedures to ensure that the department is operationally efficient; identify ways to drive efficiencies and create optimizations by utilizing the technology provided by ZRPD.
• Assist with the deployment and implementation of new technology and features as they are released and work with departmental heads to assist with the integration and streamlining of systems across all departments within the organization.
• Interface with clients and handle daily issues and concerns and provide innovative solutions.
• Align with the sales, marketing and retention to ensure that the internal team has the capacity to handle the company's growth and new business.
• Work with the other leaders in the organization to develop growth strategies and new products that will be supported by Operations.
• Collaborate and interact with the executive directors, general counsel, technology director and accounting department manager to ensure that all clients' needs are handled across all departments.
• Focus on how to provide a high quality, fast product to clients on a regular basis.
• Optimize the job duties of the team members in Operations to provide excellent customer service to its clients consistently.

About You:

• Soft Skills - positivity, flexibility, works collaboratively with others.
• Cultural Compatibility - leader working towards an overarching company goal in an open, positive, transparent manner. Capable of being self reflective and seeking constant improvement.
• Coaching & Team Growth: Guides others to make the most of their abilities as well as build and improve on professional skills and competencies. Develops and implements strategies that optimize individual performance within the organization to elevate top performers as well as address areas of underperformance, with also a focus on coaching the individuals to work in a team setting and how the success of the team results from each member's contribution.
• Creative Problem Solving- Able to foresee potential issues and anticipate the implications and consequences of situations and take appropriate action. A forward thinker. Evaluate all potential outcomes based on different possible paths to resolution, and utilize an out of the box, creative thinking approach to determine the best resolution to general issues and problems.
• Leadership - Strives to be effective and efficient in all aspects of the operational role. Ensuring the internal team have the proper tools and support, and are accountable for their actions and the team's results. Integrity, compassion, being results oriented and holding your team accountable for both wins and losses are vital skills. Lead by example in all respects and obtain the buy in needed to attain the departmental and organizational goals.
• You have 3 + years of experience managing personnel/teams in a business setting, preferably in the legal field.
• You have 2+ years of experience developing processes and creating systems.
• You have 2 + years experience managing middle level managers or supervisors.
• You are well versed in Microsoft office and can build detailed reports.
• You have experience in supervisory/managerial activities (scheduling, disciplinary administration, etc).
• You are timely, professional and organized.
• You have excellent written communication skills.
• You are an adept communicator and have experience with being clear and transparent in prior roles.
• You are willing to be flexible and be on call for your team if needed.

Bonus Points:

• 4-year degree in business or legal field
• Prior experience in a fast paced, dynamic, high stress work environment.
• Great personality with a good sense of humor; able to roll with the punches while also taking your position very seriously.

Description

We are looking for a proactive, service-oriented team player to join our collaborative work environment as a customer service representative.

The ideal candidate will be a self-starter and eager to participate in a collaborative work environment.

Responsibilities

• Provide superior customer support to clients in the legal field
• Answer incoming client telephone calls
• Process requests for service in a fast-paced environment
• Utilize listening, questioning and reasoning skills to identify, research and resolve client issues and requests
• Provide effective and timely follow up and resolution to a range of client inquiries
• Apply the elements of building positive relationships and proper etiquette with different client personalities
• Create new client accounts and assist clients with navigating our online portal system

Requirements

• Strong analytical and problem-solving skills
• Ability to multitask in a fast-paced environment
• Excellent written, verbal and listening communication skills
• Thorough and timely follow up with clients
• Strong interpersonal skills and the ability to work independently and in a team environment
• Minimum of 1-2 years of customer service experience or experience in the legal field a plus

Description:

ZR Per Diem Services is a leader in the legal services industry, providing court and deposition coverage to attorneys and law firms throughout New York and New Jersey. We pride ourselves in being the lead legal service provider and seek to continue moving towards modernization, expansion, and growth.

We are seeking a vibrant, self-starting individual to grow with an innovative legal startup. The ideal candidate will have a positive attitude and a proactive approach towards duties. Their ability to thrive in a teamwork environment is essential.

Responsibilities/Tasks:

• Heavy communication with law firm clients and per diem staff attorneys
• Obtain working knowledge of court locations, appearance procedures, protocols and other legal proceedings throughout NY and NJ
• Master all steps of processing client requests from start to finish
• Address and resolve incoming client issues in thorough and timely manner
• Client account management and customer support

Requirements:

• Proficiency in Gmail, MS Word, Excel, and basic computer skills a must
• Strong analytical, critical thinking, and problem-solving ability
• Ability to multitask in a fast-paced environment
• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to work independently and in a team environment
• Exceptional time management and ability to prioritize tasks
• Availability to work nights and weekends preferred
• Graduate of at least a 2-year college
• Previous office experience, especially in the legal field, is a plus
• Candidates that possess more technical computer skills a plus

Description

We are seeking a detail-oriented individual to join our Reporting Department. The ideal candidate will have the ability to work in a fast-paced environment.

THIS IS AN ENTRY LEVEL POSITION.

Part-time and full-time hours available.

Responsibilities

• Read and review attorney reports regarding court appearances and depositions
• Proofread for grammar and spelling accuracy
• Ensure all reports are professional and of the highest quality
• Communicate with per diem attorneys regarding additional information

Requirements

• Writing background preferred, but not required
• Ability to identify common written errors
• Experience in a legal office setting a plus
• Proficiency in Gmail, MS Word, Excel, and basic computer skills a must
• Ability to multitask in a fast-paced environment
• Strong interpersonal skills and the ability to work independently and in a team environment
• Exceptional time management and ability to prioritize tasks
• Previous office experience, especially in the legal field, is a plus

Job Type: Full-time

Salary: $15.00 /hour

Description:

We are looking for an individual with excellent communication skills to conduct per diem attorney interviews. You will be administering a pre-scripted interview to vet potential candidates. All interviews are phone interviews.

Training, interview questions, and interview script will be provided.

This is a remote contract position with flexible hours.

Qualifications:

• Highly proficient verbal communication skills required.
• No legal background required.
• Proficiency in Gmail a plus.
• Strong time management skills.
• Commitment to complete interviews on a weekly basis is highly preferred.

Job Type: Contract

Salary: $15.00 /hour

Check out our Become a Per Diem page for opportunities to join the ZR Per Diem Roster of highly qualified appearance attorneys.